PatternBikeParts.co.uk with Bikergear.co.uk obviously makes every effort to protect customers when buying items by Mail Order, both in terms of security and hasselfreeness.
PatternBikeParts.co.ukstands behind every product it sells.
AtPatternBikeParts.co.uk, our goal is simple:
:: We want you to feel as confident with your online purchase as you would if you were standing inside a brick and mortar high street shop.
:: You may return merchandise purchased online for size, fit, or style reasons within 14 days of shipment of your order, provided it has not been damaged, washed, altered or worn.
Of course if there’s a defect, we’ll make things right. All PatternBikeParts.co.uk products are covered under the relative manufacturer warranty against material and manufacturing defects, even if 14 days have passed since your purchase. If PatternBikeParts.co.uk and the relevant manufacturer determine that a product has a material or manufacturing defect, we’ll replace or repair it, depending on factors such as how old the product is and nature of fault being reported.
All PatternBikeParts.co.ukask is that you make contact with us before sending any item back. You can email, fax, phone or use the instant help to contact us and let us know you wish to return any item.
At this point we may ask you to return the item to the manufacturer directly or back toPatternBikeParts.co.uk in Belfast.
Other conditions include:
:: Goods must be returned within 30 days of the original order date.
:: Goods must be in original packaging.
:: Goods must not be fitted or used.
:: PatternBikeParts.co.uk (Bikergear) may deduct up to 20% Handle charge for products that are returned in certain circumstance, please contact us for more information. This is due to some parts being ordered into stock for a particular order.
We’ll do everything we can to take care of your return quickly. Once your return is received and processed, your credit card will be credited for the product prices (or PayPal refunded). Please note that shipping charges for products returned for credit are not refundable, and PatternBikeParts.co.uk is not responsible for returns lost in transit to us.
Returns address is:
47 Jocelyn Avenue
If you have any questions about our returns policy, please contact our Customer Service by email email@example.com